BackupSilo Prioritizes Service Management

One way to help make the correct choice is to look at the third-party standards and certifications a potential partner adheres to. These activities take significant investments of time, resources and costs and demonstrate a commitment to excellence.

BackupSilo, backed by its world-class Tier 3 data centres in Canada, sees outstanding service management as a key differentiator in the delivery of its backup and recovery services. We are proud to have received certification for ISO/IEC 20000-1:2011, an IT service management standard, which specifies requirements for us as a service provider to plan, establish, implement, operate, monitor, review, maintain and improve service management standards. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements for our Veeam-powered secure cloud backup and data recovery solutions.

For BackupSilo customers, ISO/IEC 20000-1:2011 provides assurance that their requirements will be met with the highest service delivery levels possible. It also offers a consistent approach for service providers with this certification. By adopting this standard, we are committed to continually monitoring, measuring, and reviewing our service management processes to improve the design, transition, execution and continual improvement of our service delivery capabilities. BackupSilo’s adherence to the ISO/IEC 20000-1:2011 Service Management for ITSM not only impacts the level of service our customers receive, but also guides our approach to security and data protection.